{"id":2220,"date":"2019-09-16T13:31:33","date_gmt":"2019-09-16T17:31:33","guid":{"rendered":"https:\/\/playfulcity.net\/go\/?p=2220"},"modified":"2024-07-16T13:33:24","modified_gmt":"2024-07-16T17:33:24","slug":"spanish-hotline-and-dual-phones","status":"publish","type":"post","link":"https:\/\/playfulcity.net\/go\/designs\/spanish-hotline-and-dual-phones\/","title":{"rendered":"Spanish Hotline and Dual Phones (\u201cnot an accident\u201d)"},"content":{"rendered":"\n

In honor of Hispanic Heritage Month<\/a>, we created a Spanish version of our hotline and installed a direct line at the Mt. Pleasant Neighborhood Library (on 9\/17\/2019). This library is a focus for Latino events and activities in the DC area, and was eager to refine their installation for the A Right to the City exhibition.<\/p>\n\n\n

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Our\u00a0classic phone<\/a>\u00a0in Spanish and English. (Photo by Hazel Arroyo.)<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n

Having the two phones next to each other immediately made the entire set-up look much more intentional<\/em>. This helps with a barrier to use that we had observed with just the English phone: some people still wondered if they were supposed to interact, or if it was an accident. With two physical phones, the intentionality is clear and the invitation is stronger.<\/p>\n\n\n\n

Our signage evolved considerably with the dual-phone setup. Before:<\/p>\n\n\n

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Original signage at the Mt. Pleasant Library. (Photo by Hazel Arroyo)<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n

On the fly, we made a prototype sign \u2014 not just to emphasize the Spanish opportunity, but to amplify the invitation and make clear this is no accident:<\/p>\n\n\n

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New, prototype signage at the Mt. Pleasant Library. (Photo Credit: Hazel Arroyo)<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n

Our goal to be more invitation and offer a clear nudge led to smaller logos, larger fonts, and the big arrows.<\/p>\n\n\n\n

One limitation: while the hotline menus and story introductions are now in Spanish, the actual stories from the Smithsonian\u2019s oral histories are still in English. That preserves their authenticity, but leaves a jarring reminder that we need more Spanish-language content. So this month, staff at the Mt. Pleasant library are recommending the hotline to Spanish-speaking visitors at some of the events for Hispanic Heritage Month (Sept. 15-Oct. 15); we hope this will provide a seed for the content we desire.<\/p>\n\n\n\n

Update (Nov. 17): <\/strong>The Spanish hotline has been updated to include exclusively Spanish-language content. Currently, a story from Daniel Bueno, the founder of the Adams Morgan record store, Zodiac, is featured on the listening section of the hotline.<\/p>\n\n\n\n

This post was contributed by Hazel Arroyo, a Game Design graduate student at American University, with feedback from the team at <\/em>The Playful City Lab<\/em><\/a>.<\/em><\/p>\n\n\n\n

This post was originally contributed in September 2019 on dc.storytelling.city, a Playful City Lab project website.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

In honor of Hispanic Heritage Month, we created a Spanish version of our hotline and installed a direct line at the Mt. Pleasant Neighborhood Library (on 9\/17\/2019). This library is a focus for Latino events and activities in the DC area, and was eager to refine their installation for the A Right to the City exhibition. […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[10,23],"tags":[],"class_list":["post-2220","post","type-post","status-publish","format-standard","hentry","category-designs","category-storytelling-boxes"],"_links":{"self":[{"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/posts\/2220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/comments?post=2220"}],"version-history":[{"count":3,"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/posts\/2220\/revisions"}],"predecessor-version":[{"id":2233,"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/posts\/2220\/revisions\/2233"}],"wp:attachment":[{"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/media?parent=2220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/categories?post=2220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/playfulcity.net\/go\/wp-json\/wp\/v2\/tags?post=2220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}